Refund policy
At Prestige Coin Co., we are committed to providing authentic, high-quality coins. Customer satisfaction is our priority, and we proudly offer a 30-day return policy for eligible purchases.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be in its original, unused condition.
- Include the original packaging, protective capsules, and any certificates of authenticity (if applicable).
- Show no signs of damage, alteration, or misuse.
Non-Returnable Items
For security and market-related reasons, the following items are not eligible for return:
- Items that have been damaged after delivery.
- Products that have been altered, cleaned, or removed from their original packaging.
- Customized or special-order products.
- Gift cards.
How to Start a Return
To initiate a return, please contact our Customer Support team at support@prestigecoinco.com with:
- Your order number
- The reason for the return
- Photos of the item (if the return is due to damage or an incorrect item)
Our team will provide return instructions and the appropriate return address.
Please do not send items back without prior authorization.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable unless the return is the result of our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will promptly arrange a replacement or issue a full refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a damaged product.
For your protection, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Prestige Coin Co.
Email: support@prestigecoinco.com
We appreciate your trust in Prestige Coin Co. and are committed to providing reliable service and authentic products with every order.